Effective October 16, 2026
Devine Coach is an internal browser extension used only by employees of Matt Devine Agency, Inc. ("the Agency") to coach sales and service calls. It is not offered to the public.
What the extension collects
- Sign-in details: the employee's ProducerIQ username and PIN. The PIN is converted to a one-way hash before it leaves the browser. A session token is stored in the browser so the employee stays signed in.
- Call audio, while a call is active and listening is on: the employee's microphone and, when the employee connects it, the audio of the phone system browser tab. Audio is streamed for live transcription only and is never stored by the Agency.
- Call text and activity: transcript lines, which coaching cards and tips were shown, call stage, a coaching score, call duration, lead source, an optional client first name and last initial, and the call outcome.
- Preferences: display settings such as text size, saved in the browser.
How it is used
Only to coach employees during calls and to let Agency owners and coaches review calls for training. The data is not sold, rented, shared for advertising, or used for any purpose unrelated to coaching.
Where it goes
- Supabase stores call text and activity in the Agency's private ProducerIQ database. Access is limited by role: employees see only their own calls; designated coaches and owners can review calls for training.
- AssemblyAI receives call audio in real time to produce the live transcript.
- Anthropic receives recent transcript text during a call to generate short coaching tips.
These providers process the data on the Agency's behalf to provide the service. API keys are held server-side and never stored in the extension.
Retention and deletion
Call records are deleted automatically after the retention period set by the Agency owner (one year by default). The owner can delete any call at any time, and can turn off transcript saving entirely. Signing out removes the session from the browser.
Call recording notice
The extension prompts employees to give a call-recording disclosure at the start of each call.
Contact
Questions about this policy or requests about your data: westonprice13@allstate.com, Matt Devine Agency, Inc.